RETURN POLICY

1. RETURNS - HOW DOES IT LOOK LIKE?

We provide fast and comfortable return procedure. 

Product must be in original condition, with all tags remaining in place.

Product cannot be damaged or altered in any other way.

If possible, please, attach a receipt or its copy.

It’s up to you which carrier will you use, however we recommend to use recorded delivery method. 

We cannot be held responsible for items lost in transit, so we recommend you send your return back by registered post and retain proof of postage.

2. HOW MUCH TIME DO I HAVE TO RETURN?

You have 14 calendar days to return delivered product, counting from a day when you receive it. If you won’t be able to organise return at once, e-mail us on hello@madamaplanner.com

3. WHO COVERS A COST OF RETURN OR EXCHANGE?

The shipping cost incurred for returning item/s to Madama Company for a refund are NOT covered or reimbursed by us.

4. HOW DO I ORGANISE A RETURN?

E-mail us on hello@madamaplanner.com . Your application should include following informations:

    • name  of product you wish to return.

As a response, you will receive a Return Form

5. WHERE SHOULD I SEND MY RETURN TO?

You will receive return address and all of the important instructions once you e-mail us with your application on  hello@madamaplanner.com

6. WHEN WILL I RECEIVE A REFUND?

Refunds are processed within 14 days of receipt. You will be re-credited to a PayPal account used while placing an order.

IMPORTANT: If you’ve already sent a parcel to us and you want to know if we receive it, e-mail us on hello@madamaplanner.com .

7. WHAT IF MY ORDER ARRIVES DAMAGED, OR THERE IS A FAULT?

If you do receive damaged goods, or have a manufacturing fault occur, please contact us immediately at hello@madamaplanner.com so we can personally assist you and sort out your problem as quickly as possible.

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